Personal Information Privacy Policy clearly states the rights and responsibilities of users, our privacy policies are specific to help users understand more easily. Please read our terms carefully before using any services on this website.

1. Purpose of Collecting Personal Information

The purpose of collecting customer information is to address and process the following matters:

• Customer Support: Contacting customers to provide consultation on available services and ensure clarity of information.
• Service Provision: Providing information regarding services and support as requested by the customer.
• Order Processing: Sending order confirmations, service vouchers/bookings, payment confirmations, invoices, and sightseeing tickets.
• Contracting: Signing and sending contracts.
• Issue Resolution: Handling issues that may arise during the use of services.
• Customer Care: Issuing promotional codes and enhancing customer satisfaction.
• Financial Compliance: Issuing financial invoices in accordance with legal regulations.
• Marketing: Sending notifications regarding our tours, promotional programs, and latest services.
• Security: Preventing illegal activities.
• Service Enhancement: Measuring and improving our services.

2. Scope of Information Collection

We collect personal information about our customers in the following ways:

2.1. Directly provided by the customer: Information is collected when customers book tickets or services. This includes: Full name, email address, phone number, and physical address.

2.2. Through website interaction: We use cookies and other tracking technologies to collect specific information when customers interact with the website badenmountain.vn.

2.3. From other legitimate sources: We may collect customer information from other legally compliant sources.

3. Important Considerations Before Entering Information

Badenmountain.vn has established specific information security policies. We provide these notes clearly for visitors. By continuing to use this website, you imply your agreement. If you do not agree with our privacy policies, you have the full right to discontinue the use of services on our website.

3.1. Comments and Reviews When you visit the site and leave comments or reviews, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3.2. Media Uploads If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3.3. Use of Cookies

• Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• Login Page: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Logging In: When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• Editing: If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

3.4. Embedded Content from Other Websites Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. Data Retention Period

Badenmountain.vn will store personal information provided by customers on our internal systems during the period of service provision or until the customer requests the cancellation of the provided information.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• Registered Users: For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

5. Parties with Access to User Information

5.1. Service Partners: Partners providing services to us related to order fulfillment. Access is limited to necessary information, and strict security and privacy regulations are applied.

5.2. Spam Detection: Visitor comments (non-members) may be checked through an automated spam detection service.

5.3. Third-Party Service Providers: We use services from third-party providers to perform certain activities related to the badenmountain.vn website. These parties may access or process personal information while providing such services. We require these third parties to comply with all relevant personal information protection laws and security requirements.

5.4. Affiliates and Contractors: Joint programs, co-implementations, or outsourcing for purposes stated in Section 1, always subject to personal information security requirements.

5.5. Legal Requirements: We may disclose personal information if required by law and such disclosure is reasonably necessary to comply with legal processes or requests from competent state authorities.

5.6. Business Transfers: In the event of a merger, consolidation, or acquisition (whole or partial), the buyer will have the right to access the information we store and maintain, including personal information.

6. Contact Details of the Data Controller

Ba Den Mountain Ticket Office (Badenmountain.vn) is a service brand specializing in selling all types of service tickets at the Ba Den Mountain Tourist Area, Tay Ninh. Badenmountain.vn is owned by Team Building Vietnam Co., Ltd – a Top 10 outstanding ticket distribution partner of Sun World Ba Den Mountain. The company’s primary business line is travel reservation services.

• Company Name: TEAM BUILDING VIETNAM COMPANY LIMITED
• Headquarters Address: Room 903, 9th Floor, Diamond Plaza Building, 34 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City.
• Business License No: 0317241910

7. User Rights Regarding Data

If you have an account on this site or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Methods for Feedback, Access, and Correction

We always welcome your comments, contact, and feedback regarding this “Personal Information Privacy Policy.” If you have any requests regarding access to or correction of the personal information provided, please contact us via:

Hotline: 0786.247.247

Email: info@badenmountain.vn